This Privacy Policy explains how OpenAxis Supply ("OpenAxis Supply," "we," "us," or "our") collects, uses, and discloses personal information when you visit, use, make a purchase from, or otherwise communicate with us through our online store and related services.

Our store is hosted by Shopify. Shopify processes personal information in connection with your use of our store and may process certain information for its own purposes as described in the Shopify Consumer Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact information, such as your name, billing address, shipping address, email address, and telephone number.
• Order and transaction information, such as products viewed or purchased, order numbers, purchase history, returns, refunds, shipping details, and business or project information you provide with an order.
• Payment information, which is processed by Shopify, payment processors, and financial institutions. We generally receive transaction confirmations and limited payment details rather than complete payment-card information.
• Account information, such as login credentials, saved addresses, and account preferences, if you create an account.
• Communications, including emails, customer-service requests, return requests, product questions, reviews, survey responses, and other information you choose to provide.
• Device and usage information, such as your IP address, browser type, device identifiers, cookie identifiers, pages viewed, referring pages, and interactions with our store.
• Marketing preferences, including whether you have agreed to receive promotional communications and your cookie or privacy choices.

How We Collect Personal Information

We may collect personal information directly from you, automatically through cookies and similar technologies, and from service providers and business partners that help us operate our store. These parties may include Shopify, payment processors, analytics providers, advertising partners, fraud-prevention providers, distributors, manufacturers, fulfillment partners, and carriers.

How We Use Personal Information

We may use personal information to:

• Process, verify, fulfill, ship, and administer orders.
• Communicate about orders, product availability, returns, refunds, warranties, and customer-service requests.
• Confirm product selections, configurations, shipping requirements, and other order details.
• Maintain customer accounts and provide requested store features.
• Detect, investigate, and prevent fraud, security incidents, misuse, and other harmful activity.
• Operate, maintain, analyze, and improve our store, products, services, and customer experience.
• Send marketing communications where permitted and manage your communication preferences.
• Comply with legal, tax, accounting, contractual, and regulatory obligations and enforce our policies and agreements.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

• Shopify, which hosts our store and provides ecommerce, checkout, analytics, security, and related services.
• Payment processors and financial institutions that process payments, refunds, chargebacks, and fraud checks.
• Distributors, manufacturers, suppliers, and fulfillment partners that review, prepare, fulfill, or ship orders. Some products ship directly from these parties, so we may provide them with the customer's name, shipping address, contact information, and relevant order details.
• Carriers and logistics providers that transport and deliver orders or process shipping claims.
• Technology and professional service providers that support hosting, analytics, communications, marketing, security, customer service, accounting, insurance, or legal services.
• Government authorities or other parties when disclosure is required by law, legal process, or reasonably necessary to protect rights, property, safety, or the integrity of our services.
• Parties to a business transaction involving a merger, financing, acquisition, reorganization, sale of assets, or similar event.

Cookies Analytics and Advertising

Our store and service providers may use cookies, pixels, and similar technologies to operate the site, remember preferences, understand store usage, prevent fraud, measure performance, and support marketing or advertising. Where required, you can manage nonessential cookies through the cookie banner or privacy controls displayed on our store. Browser settings may also allow you to block or delete cookies, although doing so can affect store functionality.

Depending on your location and our store settings, certain disclosures for analytics or advertising may be considered a sale, sharing, or use for targeted advertising under applicable privacy law. Where required, we provide an opt-out method through our store's privacy controls or data-sharing opt-out page.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message. Even if you opt out of marketing, we may still send non-promotional communications about orders, transactions, accounts, returns, warranties, or customer-service matters.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to maintain our relationship with you, complete transactions, keep business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods vary according to the type of information and the reason it is held.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive payment information through ordinary email.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, such as the right to request access, correction, deletion, or a copy of certain information, or to opt out of certain uses or disclosures. These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, email customerservice@openaxissupply.com. We may request information needed to verify your identity and authority to make the request. You may also use any privacy request or data-sharing opt-out tools made available through our store.

Children's Privacy

Our store is intended for commercial purchasers and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review the matter.

Third Party Services

Our store may contain links to third-party websites or services. We do not control those parties, and their privacy practices are governed by their own notices and policies.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations. The updated version will be posted with a revised date.

Contact

Business name: OpenAxis Supply

Privacy questions and requests: customerservice@openaxissupply.com