Plan your hardware order

Shipping & Lead Times

Know what happens before your hardware arrives.

From availability checks to delivery day, a clear picture of the process helps you plan. Use this guide to understand order timing, prepare for your shipment, and find the right support when a question comes up.

View timing guide Ask about an order

Understanding timing

An order has more than one clock.

Shipping speed is only one part of the journey. Ask what a quoted estimate includes so you can plan around the complete order.

Order processing

Review, availability checks, approvals, and preparation before an order is released. Processing begins after required payment, product information, approvals, and confirmations have been received. Missing details can extend the estimated shipment date.

Product lead time

The time associated with sourcing or preparing an item. Manufacturer production, keying, programming, and configuration may affect when it is ready to ship. Ask whether a supplied estimate includes these steps.

Transit after dispatch

Current standard checkout methods list estimated carrier transit of 3–5 business days for paid shipping and 5–8 business days for eligible free shipping to the contiguous United States and Washington, DC. Preparation and product lead time are additional. Freight, special handling, and other methods require confirmation.

Have a required installation date? Start there.

Share your required delivery date, quantities, exact product details, and destination before ordering. Availability and timing vary by item. Dates are estimates unless OpenAxis Supply expressly agrees to a guaranteed date in writing. Confirm the delivery estimate before scheduling an installation around it.

Check whether an estimate uses business days or calendar days, and what event starts the count. Do not assume that a lead-time estimate is an arrival date. The claim-reporting windows below specify the type of day that applies.

Dispatch estimates are item-specific. Confirm the exact SKU, configuration, quantity, and fulfillment availability. A carrier transit estimate is not a dispatch promise.

Product & manufacturer timing

Shipping & lead-time guide

Browse common order types below. Timing depends on your exact part number, quantity, configuration, and destination. Contact us for a current estimate before you order.

Swipe or scroll sideways to view every column.

Shipping and lead-time details
Product, manufacturer or order type	Availability	Preparation / estimated dispatch	Carrier transit	What to confirm
Standard replacement hardware	Confirm availability	Confirm before ordering	Confirm with shipping method	Confirm current availability, exact part number, finish, quantity, and destination. No stock status is implied.
Keyed or configured hardware	Confirm availability	Confirm configuration requirements	Begins after dispatch	Keying, programming, approvals, or configuration may add preparation time. Confirm details before release.
Manufacturer-processed items	Confirm availability	Manufacturer timing to be confirmed	Confirm fulfillment location and method	Production schedules and supplier availability can affect the shipment estimate. Ask about your required date.
Multi-item project orders	Confirm availability	Confirm for each line item	May vary by shipment	Items may ship separately and arrive on different dates. Confirm timing for any item needed first.
No matching entries. Clear the filters or contact us to check your item.

From order to arrival

What to expect along the way

1. Confirmation & review

We review the information needed to release your order. Check your product selection, quantities, delivery address, contact details, and any requested approvals. An order may be held if details are incomplete, conflicting, or need written confirmation.

2. Sourcing & preparation

Availability, configuration, keying, programming, or manufacturer processing may need to be confirmed. Supplier availability can change. If an item becomes unavailable or materially delayed, available options may include waiting, an approved substitute, an order adjustment, or canceling the affected item for a refund.

3. Dispatch & tracking

Items may ship from OpenAxis Supply, a distributor, a manufacturer, or another authorized fulfillment location. Tracking is provided when available. A label may appear before the carrier record updates, and separate shipments may have separate tracking details.

4. Delivery & inspection

Have someone ready to receive and inspect the shipment. Compare the contents with your order and packing information. Keep packaging and labels if anything is damaged, missing, or incorrect, and follow the reporting guidance below.

Ready to receive

A little preparation helps delivery go smoothly.

Parcel deliveries

Inspect promptly after delivery and compare the contents with your order. Report visible damage, missing items, or incorrect items within two business days after delivery.

Keep the product, manufacturer packaging, carton, labels, and packing materials.
Take clear photos and email returns@openaxissupply.com with the order details.
For a tracking problem, contact the carrier and email orders@openaxissupply.com with your order number.

Truck & LTL freight

Inspect before signing the delivery receipt. Note visible damage or shortages on the bill of lading. Refuse a badly damaged shipment and contact OpenAxis Supply promptly.

Signing without noting visible damage may limit the available carrier claim.
Report concealed shipping damage within five calendar days after delivery to returns@openaxissupply.com.
Keep the shipment and packaging available while the issue is reviewed.

Jobsites & delivery access

Provide a complete address, receiver name, telephone number, and access instructions. Tell us about residential, limited-access, or other special delivery needs during order review.

Confirm whether liftgate service or an appointment is needed.
Arrange safe access, unloading equipment, personnel, and any required permits unless written order terms state otherwise.
Additional handling needs may affect charges or the available delivery method.

Common questions

Shipping questions, answered

Practical answers for new orders and shipments already on the way.

How do I check my order's status?

Email orders@openaxissupply.com with your order number and the item you are asking about. Include any required delivery date. For a shipment already in transit, review the carrier tracking record too.

Will everything arrive together?

Not necessarily. Products may come from different authorized fulfillment locations and arrive in separate packages on different dates. Separate tracking information may be provided. Check which items are included in each shipment before reporting a shortage.

My tracking says a label was created. Has it shipped?

Carrier tracking can take time to update after label creation. A label alone does not establish an arrival date. If tracking shows a delivery problem, contact the carrier and email orders@openaxissupply.com with your order number.

Can you meet a fixed project deadline?

Contact us before ordering with the items, quantities, destination, and required date. We can review the relevant timing information. Dates remain estimates unless OpenAxis Supply expressly agrees to a guaranteed date in writing. Expedited transit does not necessarily shorten preparation or production.

Can I change my address or order?

Contact us immediately. Address changes are not guaranteed after release or shipment. Changes and cancellations depend on the order's stage; supplier release, production, configuration, keying, packing, or shipping can limit options. Address-related correction or redelivery costs may apply. See the Return and Refund Policy for additional terms.

Read the Return and Refund Policy

What if something arrives damaged, missing, or incorrect?

Email returns@openaxissupply.com and retain the item, packaging, labels, and clear photos. For parcels, report visible damage, missing items, or incorrect items within two business days after delivery. Inspect freight before signing, note visible damage or shortages, and report concealed freight damage within five calendar days.

What if tracking says delivered but I cannot find it?

Contact the carrier and notify OpenAxis Supply promptly at orders@openaxissupply.com. We will help review available tracking and pursue an appropriate carrier, supplier, or fulfillment claim. Investigation and claim decisions can affect the available remedy and timing.

Do you offer international shipping?

Only when offered at checkout or approved in writing. Unless written order terms say otherwise, the recipient is responsible for duties, taxes, brokerage, customs charges, permits, and destination requirements. Customs processing can delay delivery.

How are shipping charges calculated?

Charges are shown at checkout, stated in a quote, or communicated for approval during order review. They may depend on size, weight, destination, service, or special handling. We will not apply a material additional shipping charge without notice and approval.

Where can I find the full shipping terms?

This page is a planning guide. Read our Shipping Policy for the complete terms, restrictions, responsibilities, and reporting requirements. The Return and Refund Policy also covers applicable return, cancellation, and outbound-shipping deductions.

Shipping Policy · Return and Refund Policy

We are here to help

Let us help you plan the next step.

Planning a new order

Send the product number, quantity, destination, and required delivery date.

Request a Quote

Shipping & order status

Have your order number and any tracking details ready.

orders@openaxissupply.com

Shipment concerns

Keep the item, packaging, labels, and photos for damage or shortage reports.

returns@openaxissupply.com

Full shipping terms

This guide helps you plan. Read our Shipping Policy for complete terms, responsibilities, and reporting requirements, and our Return and Refund Policy for return and cancellation terms.