Business Information

Business name: OpenAxis Supply

Business scope: Supplier of commercial door hardware and select access-control products.

Customer Service and Policy Questions

Email: customerservice@openaxissupply.com

Use this address for general customer service, account support, privacy requests, and policy questions.

Returns Damage and Warranty Claims

Email: returns@openaxissupply.com

Use this address for return authorization requests, damaged shipments, missing or incorrect items, and suspected product defects. Include the order number, product SKU or model, quantity, explanation of the issue, and clear photos when applicable.

Orders Shipping and Tracking

Email: orders@openaxissupply.com

Use this address for order-status questions, tracking issues, shipping questions, and delivery updates. Include your order number.

Product and Sales Questions

Email: sales@openaxissupply.com

Use this address for product questions, availability questions, and help before placing an order.

Quote Requests

Email: quotes@openaxissupply.com

Use this address for formal quote requests. Include the manufacturer, model or SKU, quantity, finish, function, voltage, keying, and other required configuration details when applicable.

Billing and Invoices

Email: billing@openaxissupply.com

Use this address for billing questions, payment questions, invoice copies, credits, and tax-document questions. Include your order or invoice number.

Important Service Limitation

OpenAxis Supply does not sell doors or frames, provide installation, perform field verification, complete electrical work, program access-control systems, conduct code reviews, or provide construction services. Customers should consult an appropriate qualified professional for installation, field conditions, system design, code compliance, and project-specific technical determinations.