This Shipping Policy applies to products purchased directly from OpenAxis Supply.

Order Review and Processing

Commercial door hardware and access-control products may require availability checks, configuration review, manufacturer processing, keying, programming, freight coordination, or customer confirmation before release. Processing time therefore varies by product and order.

Any processing or lead time shown on a product page, at checkout, in a quote, or in an order confirmation is an estimate unless OpenAxis Supply expressly agrees to a guaranteed date in writing. Processing begins only after required payment, product information, approvals, and confirmations have been received.

OpenAxis Supply may place an order on hold when information is incomplete, conflicting, unusually configured, subject to a shipping restriction, or requires written confirmation. Time spent waiting for customer information or approval may extend the estimated shipment date.

Product Availability

Availability information may be provided by distributors or manufacturers and can change before an order is released. If an item is unavailable, backordered, discontinued, or materially delayed, we may contact you with available options, which may include waiting, approving a substitute, modifying the order, or canceling the affected item for a refund.

Shipping Destinations and Methods

Available shipping destinations and methods are shown at checkout, stated in a quote, or confirmed during order review. Some products, carriers, distributors, or manufacturers cannot ship to certain destinations, residential addresses, post office boxes, or locations with delivery restrictions.

We may contact you if a different carrier, freight service, delivery method, or additional charge is required. We will not apply a material additional shipping charge without notice and approval.

Shipping Charges

Shipping, freight, expedited service, and special-handling charges are displayed at checkout, stated in a quote, or communicated for approval during order review. Charges may depend on product dimensions, weight, value, destination, carrier requirements, residential service, liftgate service, limited-access delivery, or other handling needs.

If an order received free or discounted shipping and is later returned for a customer-choice reason, the actual outbound shipping cost may be deducted from the refund as described in our Return and Refund Policy.

Estimated Shipment and Delivery Dates

Shipment and delivery dates are estimates, not guarantees, unless OpenAxis Supply expressly agrees otherwise in writing. Estimates may change because of supplier availability, production schedules, configuration or keying requirements, carrier capacity, weather, service disruptions, address problems, or other circumstances outside our reasonable control.

Expedited shipping reduces carrier transit time only. It does not necessarily reduce product processing, manufacturer production, configuration, or order-review time.

Direct and Split Shipments

Products may ship from OpenAxis Supply, a distributor, a manufacturer, or another authorized fulfillment location. An order may arrive in multiple packages or shipments and on different dates. Separate tracking information may be provided for each shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address, contact name, telephone number, and any access or delivery instructions. Contact us immediately if an address needs to be corrected.

Address changes are not guaranteed after an order has been released or shipped. Carrier correction fees, redelivery fees, storage charges, return freight, or reshipment costs caused by an incorrect or incomplete customer-provided address may be charged to the customer where permitted by law.

Parcel Deliveries

Tracking information is provided when available. Carrier tracking may take time to update after a label is created. If tracking shows a delivery problem, contact the carrier and email orders@openaxissupply.com with your order number.

For parcel shipments, inspect the shipment promptly. Report visible damage, missing items, or incorrect items to returns@openaxissupply.com within two business days after delivery. Keep the product, manufacturer packaging, shipping carton, labels, and packing materials, and provide clear photos.

Truck and LTL Freight

For truck or less-than-truckload freight, inspect the shipment before signing the delivery receipt. Note visible damage or shortages on the bill of lading. If a shipment is badly damaged, refuse delivery and contact OpenAxis Supply promptly.

Signing for visibly damaged freight without noting the damage may limit the available carrier claim. Concealed shipping damage must be reported to returns@openaxissupply.com within five calendar days after delivery.

The customer is responsible for ensuring that the delivery location can safely receive the shipment and for arranging any equipment, personnel, permits, appointments, or access required to unload and move the shipment unless the written order terms state otherwise.

Missing Delayed or Misdelivered Shipments

If a shipment is delayed, missing, or marked delivered but cannot be located, contact the carrier and notify OpenAxis Supply promptly. We will help review available tracking information and pursue an appropriate carrier, supplier, or fulfillment claim. Carrier investigations and claim decisions may affect the available remedy and timing.

International Shipments

International shipping is available only when offered at checkout or approved in writing. Unless written order terms state otherwise, the recipient is responsible for import duties, taxes, brokerage fees, customs charges, permits, and compliance with destination-country requirements. Customs processing can delay delivery.

Order Changes and Cancellations

Contact OpenAxis Supply immediately if an order needs to be changed or canceled. A change or cancellation is guaranteed only if the order has not been released to a supplier, entered production, been modified, keyed, cut, configured, programmed, packed, or shipped. Additional terms appear in our Return and Refund Policy.

Contact

Shipping, tracking, and order-status questions: orders@openaxissupply.com

Damage, missing-item, and incorrect-item claims: returns@openaxissupply.com